Extensive Online Documentation
What's online documentation? How could it help you become more familiar with the concept of web hosting?
Many persons who start using their first web hosting account, or change companies, typically have questions in regard to how certain operations are completed or experience complications when setting up various things such as e-mails, website settings, etc. That is the reason why, some web hosts have compiled documentation with common questions and issues in order to help their customers get information quickly and seamlessly. As a result, the customer service staff representatives can focus on real issues that some customers may be experiencing, because the solution for the minor things will be available online and clients will be able to solve them without having to touch base with the help desk support team. Having detailed documentation is truly important, especially for new users without any practical experience at all, because the web hosting service involves a huge number of features and many people can become baffled about what to do. A good information repository can both help you perform the tasks that you need and discover how the hosting service works as a whole.
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Extensive Online Documentation in Cloud Hosting
If you’ve bought your first
cloud hosting plan through our company or have transferred your website over to us, you will grow accustomed to our services and our in-house developed Hepsia hosting Control Panel in no time as we have prepared a comprehensive online knowledge base where you can find all the information that you may ever need – both general info with regards to the web hosting service as a whole and more specific info about the separate features that you can use and the difficulties that you can come across. The articles are available in two locations. The full article archive can be accessed via the Help section of the Control Panel. You can find relevant articles about the different features in every Control Panel section too. You can discover how to do basically everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include thorough instructions, so you’ll never get disorientated on account of an ambiguous text. Needless to say, if you chance upon a more specific problem and you’re unable to find an adequate solution in our knowledge base, you can touch base with our help desk support staff members 24x7x365.
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Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared an in-depth knowledge base for all our current and future clients, so if you purchase a
semi-dedicated server plan from us, you will be able to find any information that you’re looking at any moment. We have a huge number of informative articles, which will help you better understand what is happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are just two examples. Our in-depth manuals will help you do anything you need – unzip an archive, import a MySQL database, redirect a
domain name, and so on. Plus, we’ve also got troubleshooting guidelines, which will permit you to find out what spurs a given problem and the feasible solutions for it. If you cannot send e-mail messages or your domain name returns a 500 Internal Server Error message, for instance, you can examine our knowledge base and rectify the issue straight away. The articles can be accessed through each section of the Control Panel, as well as through the all-encompassing Help section.