When your website hosting company offers live chat support, you're able to speak with a representative in real-time and find out helpful information or get an issue resolved in a very timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you will need just a computer with access to the web, so you won't pay any fees if you're in another country or state. Furthermore, it'll be simpler to copy and paste details such as domain names, usernames or error messages i.e. details which are sometimes hard to share with the other party on the telephone. The real-time chat is also a quicker approach to contact your web hosting company's support team as compared to using a ticketing system. What's more, when some issue needs more time to be resolved, you can do something else while you wait for assistance on the live chat, therefore you will not lose time - something that's not possible in case you're on the phone.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, we provide live chat support too. You can get in touch with us every day, which includes weekends and holidays, and we will give you more information about the Linux cloud hosting that we offer in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Although for entirely tech issues you will have to open a trouble ticket to our tech support team, since such matters will need extra time to be taken care of, you can still contact us through the live chat for some technical details. To give you an example, we will help you set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you lots of time. Even if our telephone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with our semi-dedicated servers, you'll be able to find the answers for any questions you may have or get numerous issues dealt with in no time. Our chat service is online every day, so that you will be able to contact an agent even on holidays and weekends. If you are not sure which plan would be better for your sites or if our leading-edge cloud hosting platform covers some system requirements, you can come on our live chat prior to purchasing anything. In case you are an existing customer, you can receive more information about account settings, billing issues and various common tech issues you may experience, for example if you can't set up an e-mail account in a client on your personal computer. The live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.