When your website hosting company offers live chat support, you're able to speak with a representative in real-time and find out helpful information or get an issue resolved in a very timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you will need just a computer with access to the web, so you won't pay any fees if you're in another country or state. Furthermore, it'll be simpler to copy and paste details such as domain names, usernames or error messages i.e. details which are sometimes hard to share with the other party on the telephone. The real-time chat is also a quicker approach to contact your web hosting company's support team as compared to using a ticketing system. What's more, when some issue needs more time to be resolved, you can do something else while you wait for assistance on the live chat, therefore you will not lose time - something that's not possible in case you're on the phone.