If you ever face a problem with your site and are incapable of tackling it yourself, ask the hosting company’s help desk support team to assist you to get the site back online. A timely resolution would be the perfect scenario, but many companies answer within twenty four hours and even more, especially if you are working with a hosting reseller. Even if the problem can be quickly fixed, your website may not function properly or it may not be accessible whatsoever for an extended time interval, so you may lose prospective clients as it is very unlikely that anybody would willingly revisit an inoperational site. Therefore, you have to make certain not only that you can reach your web hosting company, but also that they can respond and help you in a timely fashion. If a web application update doesn’t go smoothly or you delete something accidentally, for example, the site should be restored speedily in order to avoid lengthened downtime.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting come with a 60-minute reply time guarantee, which suggests that irrespective of what query or complication you might have, we’ll always be there to help you out. The fact is, it seldom takes more than half an hour to get an issue fixed or a question answered, and this is valid for both technical and sales matters. Our customer support staff members are available 24x7, even on official holidays and weekends, which implies that you’ll obtain swift support at any time. We understand exactly how precious time can be, so by the time we reply to your support ticket or e-mail, we’ll have looked into the matter and, in case we haven’t figured out a solution, we will provide you with more information on what you need to do on your end – when the circumstances necessitate it. With our support service, you can be certain that there will be somebody to lend you a helping hand instantaneously, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our blazing-fast support service. You’ll get a response to any ticket posted from the web hosting Control Panel or email sent to our tech and client support staff in no more than an hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes considerably less time to investigate and eliminate a problem. We will supply you with more information in case the solution involves something that needs to be done on your end. In case you contact us during public holidays or weekends, the response time will be exactly the same and since our support team will be at your disposal 365 days a year, you will obtain swift help for any billing, general or technical issue regardless of the hour at which you contact us.