Although this isn't the keyfactor to recognize a dependable cloud hosting company from a bad one or a reseller from a real supplier, having the option to call and talk to a live person is a sign that you aren't working with a one-person firm and that you'll be able to reach somebody whenever you need support. The phone support for hosting services may vary from general to dedicated, which means that the issues that can be resolved with a call vary based on the supplier. Generally, these matters are simpler and include billing or first level technical issues because more difficult matters usually need a support ticket where both you and the system administrators can track what is going on with a particular situation. Still, being able to phone call your service provider will save you considerable time and efforts for the multitude of small issues which may eventually show up when you manage your hosting account.
Phone Support in Cloud Hosting
As we have live phone support 14 hours a day, you have the option to get in touch with us and speak with our customer support representatives to get more info about the Linux cloud hosting that we provide and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we have phone numbers on as many as 3 different continents and you can call the one nearer to you - in the USA, the UK or Australia. In case you're already a customer, you can call us about general and billing issues, or even about some tech matters. In case the problem is strictly technical or it requires longer time to analyze, you will have to employ our ticketing system, that will allow both you and our tech support crew to track the info provided by each side.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we offer feature live phone support for fourteen hours daily. In case you are unsure which package will be appropriate for your web sites, you want to learn more about a plan's specs or you're looking for any other kind of info about our solutions, you can call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our support agents will help you. In case you currently have an account, you are able to get in touch with us about general and sales issues, although we're often able to assist with a number of technical issues as well. For strictly technical issues you need to use our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option if the issue can take extra time to be dealt with or it has to be escalated to our system administrators.