The access to the customer and tech support that a cloud hosting company provides will tell you a lot about the services that they provide too. If you're allowed to use just email messages and / or tickets, you have most likely found a reseller and not the actual hosting provider. If this is the case, you'll probably have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual web hosting company for extra help. If the supplier provides you with several options for communication with quick response time that are available at any time, they're almost certainly the top provider, not only a reseller. Which means that you will enjoy prompt assistance and top quality support because they will have instant access to the servers where your account will be created. No matter what the problem - sales or technical, it's always better to be able to contact your hosting company directly via your preferred way of communication.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 customer, billing and tech support for our Linux cloud hosting. Even if you aren't our customer yet and you have some questions, we can assist you without delay and supply you with the necessary information, in order to give you a choice to make an informed decision when you acquire a new website hosting account. We are available anytime, including weekends and holidays, and we provide multiple options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we have several telephone numbers around the world, so that you'll be able to call the one that is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get prompt help, especially if your site is not functioning as it should be for whatever reason. All our semi-dedicated servers feature 24/7 customer and technical support, so that if anything comes up, you are able to use a number of methods to let us know - phone line with a few local numbers worldwide, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and general matters, so that in case you don't have an account yet, for instance, you'll be able to get additional info regarding our services, or we can assist you with less difficult technical matters. The next two methods are for strictly tech matters or anything that's more time-consuming due to the fact that it is easier to follow the correspondence between you and our support team. The warranted maximum answer time for them is merely one hour, the actual one - 15-20 min, so you won't have to wait for an entire day to receive support like you may need to do with various other providers.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through our company, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local phone numbers in the United States of America, the UK and Australia plus a live chat service. If you're an existing customer and you want assistance with some technical issue that requires more time to analyze or resolve, you can open a support ticket from your billing account or you can send an email and we'll take care of the trouble and send you a response within one hour. The reply time is guaranteed 24/7, including holidays and weekends, still for many issues it takes less than 30 mins to get assistance. The support service covers your VPS plus all pre-installed software it features, so in case you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone if you run an entire server, so each and every dedicated server that we offer comes with 24/7 support with one-hour reply time guarantee regardless of the issue. The service is free of cost for any kind of problems with the server or the software that was installed by our administrators during the setup, therefore you're able to contact us as many times as you wish, even during holidays. You could either open a support ticket from the billing area or you can send an e-mail message, and the actual response time for either rarely surpasses 30 minutes since we have admins available 24x7. In case you want general info about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you could use our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you are able to include to your server package through the billing Control Panel.