Customer Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Time Guarantee

  • Every assistance request you send to us will be dealt with within maximum 60 minutes. If your trouble ticket or email requires further assistance from an administrator, we will without delay forward it and leave a note to let you know that your matter is being worked on. If you make use of the Optional Admin Services package, any of the tasks included there will be executed at a time of your liking.

  • Top quality support service
  • A First–Rate Tech Support Service

  • We will be available to you 24–7–365 to answer any queries that you may have regarding our Web Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require help with server management procedures, you can make use of our Optional Admin Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation services

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have provided the Web Control Panel with a comprehensive knowledgebase, which features in–depth explanations of its features and functionalities. What’s more, we have made exhaustive video tutorials that will further disclose to you how to carry out a certain operation or resolve a typically experienced problem. All the instructional articles and the video tutorials are easily accessible from each section of the Web Control Panel via the Videos and Help buttons located in the top right corner.