Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You can find almost all the answers to your questions in the intuitive Help Center built into our Web Control Panel. It offers an ever–enlarging knowledge base with regularly asked questions and comprehensive help articles prepared by our well–trained technical support staff.

  • Top quality support service
  • Video Tutorials

  • We have prepared a selection of how–to video tutorials that visually demonstrate how to remedy a typical problem associated with your Linux cloud hosting account. You will find the educational videos in the Help section.

  • Intuitive help center
  • A Sixty–Minute Response Time Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock help desk service and include a one–hour response guarantee. Our practiced techs will be online for you 24–7–365 and will remedy any problem that you could possibly have within maximum 60 minutes after the technical support ticket submission. Normally, a reply will be provided to you within twenty minutes.