Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Warranty

  • Each ticket that you submit to our customer assistance Dept will be handled in less than 60 mins. All normal queries shall be addressed immediately. However, if the support request you have sent us calls for assistance from a qualified administrator, we will address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Qualified Tech Help Service

  • Our client support staff is going to be on shift for you day–and–night to to reply to all assistance demand tickets that you send. We offer technical help for all the software that are installed in advance on your server. These include our custom made Web Control Panel, the preferred OS and the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • Each part of the Web Control Panel that is included totally free with your VPS features an integrated articles base. You’ll find a selection of descriptive how–to articles and reviews and an array of step by step video guides that show all the standard website control responsibilities. You can get access to them by clicking on the Help or Video control keys in the right corner of each Control Panel section.